All in-stock items ship within 24 hours Monday through Friday. In-stock orders received on Saturday, Sunday or on holidays will be shipped the following business day. Items not in stock generally ship within 2-5 business days ARO (after receipt of order) depending on availability from factory. If you need your order sooner, call us at 610-344-9156.
Special Shipping and Handling Fees
Special shipping or handling charges will apply for extremely large or heavy items (over 75 lbs). Our website uses UPS as a shipping estimator. The Shipping Estimator will calculate shipping for every item no matter the size, but UPS will not ship most items over 75 pounds. Because of this, shipping charges for heavy items (75 pounds and over) are subject to change before we ship your order.
For residential deliveries, there will be additional UPS charges
UPS is now charging an additional fee for inaccurate shipping addresses including zip code, street or name. This fee may be retroactively charged to that order.
Our site is currently unable to calculate international shipping rates so we are unable to process international orders online. If you would like to discuss placing an international order with Apex Controls, please email us at [email protected]. Typically for international we have the customer schedule a freight pick up at our warehouse.
Responsibility of Delivery
Freight cost provided on the website is F.O.B. point of shipment. Apex Controls is not responsible for the accuracy of shipping times and dates. Apex Controls will use its best efforts to meet the quoted/scheduled dates, but does not guarantee to do so. Failure to make shipments as scheduled does not constitute a cause for cancellation and/or for damages of any nature. The Company is not responsible for any losses; damages; or delays that may occur after goods have been accepted for shipment by the freight carrier, all damage claims should be made to the freight carrier.
When a delivery to the shipping address provided by the customer to Apex is completed as reported by the shipping company i.e. UPS, Fedex, etc., the responsibility of delivery for Apex terminates there. Any goods that are lost, stolen, or otherwise taken from the delivery site are solely the responsibility of the customer as Apex has no control over what happens to the item(s) once they are delivered as reported by the shipping agent.
Residential deliveries require a signature to confirm actual delivery and receipt by the customer. If there is a chance someone of age will not be available when the package will be delivered as indicated by the tracking information, please call UPS to make other delivery arrangements e.g. pick-up, neighbor etc. Homeowners seeking residential delivery that cannot accept this policy should not make purchases from this site.